As a former restaurateur, Gino Clemente knows that business success is based on providing a unique customer experience.
That is the model Gino used to build his second-act career, Clemente Insurance & Financial Services. Gino had plenty of experience with insurance salesman during a 25-year career in the restaurant business. And, he recalls, those experiences weren’t particularly positive or memorable.
He rarely saw or spoke to his insurance broker after the sale. During the sale itself, he felt as if he were meeting with the stereotypical used-car salesman.
So Gino determined to create a different kind of insurance agency. His vision: An agency that was focused on customer relationships rather than number of transactions. Clemente Insurance partners with its clients, staying in regular contact, helping to manage their risk and protect their assets. When you call Clemente Insurance, you don’t go through voicemail hell. If you leave a message, Gino or a member of his team returns your call. And then they get to work, finding the insurance you need or guiding you through the claims process to resolve the crisis you’re facing.
Gino’s refreshing approach to insurance made Clemente Insurance & Financial Services a success from its inception. His proactive approach has propelled his agency to its ranking among the top insurance agencies in the United States.
But Clemente Insurance isn’t resting on its laurels. Gino and his team stay up to date on the latest information and products in the industry. Each member of the team spends more than 20 hours on advanced training every year. And every one of them is available to their clients, from initial new client meeting to assistance and guidance in handling a claim.
The agency continues to grow, with a primary focus on Orange County, Calif. However, the agency also assists clients throughout California and in many other states.